Privacy Policy
Our website address is: https://www.luzorahaven.com.
This Privacy Policy explains how (“Luzora Haven,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit luzorahaven.com (the “Site”) and when you inquire about or book a stay through us (the “Services”).
1) Information We Collect
Information you provide: name, email, phone number, booking details (dates, guests), messages, special requests, and payment information (processed by our payment provider).
Information collected automatically: IP address, device/browser data, pages viewed, referring/exit pages, and approximate location; collected via cookies, pixels, and similar technologies.
Information from third parties: payment processors, identity/verification providers, analytics services, and (where relevant) hosts or channel partners.
2) How We Use Your Information
We use your information to:
Provide and operate the Services (manage inquiries, bookings, payments, check-in/out, support).
Communicate with you (confirmations, updates, service messages, and—if you opt in—promotional emails).
Personalize and improve the Site (analytics, troubleshooting, security, fraud prevention).
Comply with legal obligations and enforce our Terms.
Legal bases (EEA/UK where applicable): performance of a contract, legitimate interests (e.g., service improvement and security), compliance with legal obligations, and consent (for marketing or certain cookies).
3) How We Share Information
We may share information with:
Hosts/Service providers who help operate the Services (hosting, payments, email/SMS, customer support, analytics). They process data under appropriate contracts.
Legal and safety purposes (to comply with law, respond to requests, or protect rights, safety, and property).
Business transfers (e.g., merger, acquisition).
We do not sell personal information.
4) Cookies & Tracking
We use cookies and similar technologies for essential functionality, analytics, and, where enabled, marketing. You can adjust browser settings to block cookies or use our cookie preferences (if available), but some features may not work correctly.
5) Data Retention
We keep information as long as necessary for the purposes described above—typically for the duration of your relationship with us and as required by law (e.g., tax and accounting).
6) Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object or withdraw consent (where processing is based on consent).
Marketing: you can unsubscribe at any time via the link in our emails.
California residents: you may request access/deletion and opt out of certain sharing. We do not sell personal information as defined by California law.
To exercise rights, contact us at info@luzorahaven.com.
7) International Transfers
If you are outside the country where our servers or providers are located, your data may be transferred internationally. We use appropriate safeguards (e.g., standard contractual clauses) where required.
8) Security
We use administrative, technical, and organizational measures designed to protect your information. No system is 100% secure.
9) Children
Our Services are not directed to individuals under 18. We do not knowingly collect personal data from children.
10) Third-Party Links
Our Site may link to third-party websites or services we do not control. Their practices are governed by their own policies.
11) Changes to this Policy
We may update this Policy from time to time.
12) Contact Us
Email: info@luzorahaven.com.